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SHIPPING POLICY

VoluMedic Processing Time. We process orders Monday to Friday. Orders are typically processed for shipment in 1 to 2 business days (if there are no system problems).

Shipping and Delivery Times. Shipping inside the US may take approximately 3-10 business days. However, if the customer pays for “Rush” service then the shipping time will be shorter.

FREE Shipping Promotions. Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only.

International Orders. VoluMedic is currently NOT shipping internationally; we hope to do so in the future.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

Once an order has shipped, VoluMedic is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

About Shipping and Address Information. VoluMedic does not share address information other than with the shipping services such as ShipMonk or DHL.  The address information you input for credit card charges is collected by our eCommerce site and the banking eCommerce platforms (i.e. your bank/credit card company, our bank, pay pal, stripe etc.).